Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it: sealed, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process To start a return, you can contact us at gihana.llc@gmail.com. If your return is accepted, we will provide you with a free prepaid return shipping label, as well as instructions on how and where to send your package.

Return Shipping Costs

• Defective or Damaged Items: Returns are free. NeuroVitality covers the shipping cost.
• Customer Remorse (Change of Mind): Returns are free. NeuroVitality covers the shipping cost.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items We cannot accept returns on:

• Opened or unsealed health/supplement products (due to safety and hygiene standards).
• Sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.